Pros and Cons

VoIP technology is transforming the way businesses communicate, leading to massive productivity improvements their way they communicate and saving them $10,000’s.

To ensure you make an informed decision about VoIP phone systems and understand their limitations as well as the benefits, learn about all the pros and cons.

PROS

The biggest advantages of VoIP for business are cost savings, functionality and mobility – but the possibilities are endless.

COST SAVINGS

Insert figures comparing rates, phone line rentals etc

Did you know that 70% of the landline calls for companies with multiple offices are made between you, your other offices and remote staff? That represents $10,000’s every year on your phone bill.

With VoIP, you can connect all your offices and staff working from home/remotely, all on the one network and make calls between them for free.

Plus, VoIP call rates represent incredible value when compared to traditional phone call rates and can slash even more money from your phone bill.

Functionality

Tasks that are often difficult with traditional telephone networks are made incredibly easy with VoIP, such as:

• Automatically routing incoming phone to your VoIP phone, regardless of where you are connected to the network. This mean that when you take your VoIP telephone with you on a trip, you can receive incoming calls wherever you connect to the Internet.
• Many VoIP packages include PSTN features such as 3-way calling, call forwarding, automatic redial, and caller ID that most telcos usually charge extra for.

Mobility

Travel anywhere in the world and still make and receive phone calls with VoIP:

• Make and receive local phone calls regardless of where you are. For example, if you have a Sydney phone number and you’re travelling in South America and someone calls your phone number, it will ring in Europe. Similarly, if a call is made from Europe to Melbourne, it will be treated as a local call. All you need is a connection to the Internet e.g. WiFi to make this possible.
• VoIP phones can integrate with other services available over the Internet, including video conversation, message or data file exchange in parallel with the conversation, audio conferencing and managing address books. 

CONS

INITIAL OUTLAY

VoIP phone systems and VoIP phone handsets can be more expensive than digital phone systems/handsets. There can also be additional installation charges to set up VoIP. 

RELIANCE ON DATA NETWORK

If you choose a VOIP IP PBX with no normal phone lines and remote control – you’re exclusively reliant upon your data network for communication. This means that if your internet goes down then technically, so does your phone system and you won’t be able to make phone calls. 

Also:

Need Quality of Service (QOS) routers to deliver call quality
Need good data backbone to deliver the service
Requires your IT people to be on site for VoIP set up

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